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UNUM Help Center
Troubleshooting & FAQs
Troubleshooting & FAQs
  • Troubleshooting
    • Decoding the "We Restrict Certain Activity to Protect Our Community" Error
  • FAQs
    • Changing Instagram's Aspect Ratio on UNUM
    • UNUM Android Update: Instagram Integration Issues
    • How to clear cookies and cache
    • How to change or transfer Team Space ownership?
    • What is a Social Set?
    • Why can't I add more photos (Free Plan)?
    • Can I move photos already posted to Instagram?
    • Collab and Pinned posts on my IG feed are not showing on UNUM
    • How to Switch Brand or Team
    • My UNUM feed does not match my actual Instgram feed
    • How to Reconnect Your Instagram Account on UNUM
    • My reel does not appear n the app
    • I hid a content that I posted on Instagram and I could not restore it
    • I have a subscription but the app tells me I am on the free plan
    • How to Restore Hidden Posts on Mobile
    • Will I lose my content if I delete the UNUM app?
    • How do I allow UNUM to access my Photos?
    • How do I fix my age restriction on Instagram?
    • Why isn't my plan working?
    • Is UNUM approved by Instagram?
    • Can I move photos already posted to Instagram?
    • How can I post on Facebook, Instagram, and Pinterest at the same time?
    • What file format can I upload in the UNUM app?
    • How to manually add Reels to your feed
    • Can I edit the Reel cover in UNUM?
      • How to Connect Your Instagram Business Account to UNUM Without a Facebook Page
    • How to delete media files in the UNUM Media Library?
    • How does the free trial work in UNUM?
    • What is the white Bookmark icon?
    • UNUM Android Update: Instagram Integration Issues
  • How to delete my UNUM account?
  • Tutorial Videos
  • Can I edit the cover photo of my Reel in UNUM?
  • How to stop receiving UNUM newsletter?
  • "I can't connect my Personal Profile anymore." What to do?
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"I can't connect my Personal Profile anymore." What to do?

PreviousHow to stop receiving UNUM newsletter?

Last updated 5 months ago

Unfortunately, Instagram made a change that caused personal accounts to stop syncing on December 4, 2024. This new development impacts all 3rd party apps (not just UNUM).

If you’d like your Instagram account to continue syncing, you need an Instagram “professional” profile, such as Creator or Business. This is required by Instagram; we can’t bypass this restriction.

We understand that some of you may not want to deal with the hassle of a Business profile. Fortunately, the Creator profile is a bit more flexible since it doesn’t require you to link a Facebook Page. As with a Business profile, converting to a Creator profile is free, and you can do it seamlessly within our connection flow. Once you do that, you can continue using Instagram (and UNUM) as before.

For more information on Instagram profile types, check out .

NOTE:

Instagram doesn’t support private Creator or Business profiles. Converting your personal profile to a professional profile will require you to make it public. If you’d like to preview content for a private profile, we recommend using a “custom” channel and uploading your feed content manually.

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