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UNUM Help Center
Troubleshooting & FAQs
Troubleshooting & FAQs
  • Troubleshooting
    • Decoding the "We Restrict Certain Activity to Protect Our Community" Error
  • FAQs
    • Changing Instagram's Aspect Ratio on UNUM
    • UNUM Android Update: Instagram Integration Issues
    • How to clear cookies and cache
    • How to change or transfer Team Space ownership?
    • What is a Social Set?
    • Why can't I add more photos (Free Plan)?
    • Can I move photos already posted to Instagram?
    • Collab and Pinned posts on my IG feed are not showing on UNUM
    • How to Switch Brand or Team
    • My UNUM feed does not match my actual Instgram feed
    • How to Reconnect Your Instagram Account on UNUM
    • My reel does not appear n the app
    • I hid a content that I posted on Instagram and I could not restore it
    • I have a subscription but the app tells me I am on the free plan
    • How to Restore Hidden Posts on Mobile
    • Will I lose my content if I delete the UNUM app?
    • How do I allow UNUM to access my Photos?
    • How do I fix my age restriction on Instagram?
    • Why isn't my plan working?
    • Is UNUM approved by Instagram?
    • Can I move photos already posted to Instagram?
    • How can I post on Facebook, Instagram, and Pinterest at the same time?
    • What file format can I upload in the UNUM app?
    • How to manually add Reels to your feed
    • Can I edit the Reel cover in UNUM?
      • How to Connect Your Instagram Business Account to UNUM Without a Facebook Page
    • How to delete media files in the UNUM Media Library?
    • How does the free trial work in UNUM?
    • What is the white Bookmark icon?
    • UNUM Android Update: Instagram Integration Issues
  • How to delete my UNUM account?
  • Tutorial Videos
  • Can I edit the cover photo of my Reel in UNUM?
  • How to stop receiving UNUM newsletter?
  • "I can't connect my Personal Profile anymore." What to do?
  • What are the size limitations or requirements for video uploads?
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  1. FAQs

Will I lose my content if I delete the UNUM app?

A good way to always stay up-to-date on new features and bug fixes is to have the latest version of the app. Sometimes, the UNUM Care Team may suggest that you delete and reinstall the app in order for a bug to be fixed.

But don't worry! All your pre-planned content is safe and will remain in our server. This includes:

  1. Uploaded pre-planned content on the app feed (photos, videos, idea placeholders)

  2. Uploaded files in the Media Library/UNUM Cloud

  3. Saved captions, and team comments on grid posts

  4. Scheduled and set auto-posts for upcoming content

Rest assured that UNUM values the content of our creators, business owners, and freelance workers; we will make they will remain the same when you re-access them.

NOTE:

  • Even without the mobile app installed, you can still view it on the UNUM Web App.

  • All of the mention content, with the exception of saved captions, will still exist. But captions are only visible within the iOS app.

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Last updated 1 year ago