❌Why Didn’t My Post Publish?

It happens! Sometimes a post doesn’t go out as planned — but we’ve got you. Here are the most common reasons a post may not publish (and how to fix them fast):

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🔒 1. Your social account was disconnected

This usually means your token expired. Go to Socials > Connected Socials and look for any red “Token Expired” messages. Just click the 3 dots → Refresh to reconnect.

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⏰ 2. The post time has already passed

Double-check the scheduled time. If the time is in the past, the post won’t go out.

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📸 3. A media file didn’t finish uploading

If your image or video wasn’t fully uploaded, the post won’t be able to publish. Re-upload the media and try again.

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🔗 4. You tried to post a carousel to a channel that doesn’t support it

Make sure the content format (carousel, video, etc.) is compatible with the platform you're posting to.

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🛠 Still not working?

Try deleting the post and recreating it from scratch. Sometimes a fresh start is the fastest fix.

💬 Need help troubleshooting? Head to our Contact Support team ([e-mail]) and our team will get you sorted.