> For the complete documentation index, see [llms.txt](https://unum.gitbook.io/unum-help-center-2026/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://unum.gitbook.io/unum-help-center-2026/troubleshooting-and-help/editor-1.md).

# Reconnecting your Instagram + FB Channels

Sometimes third-party apps (like Instagram or TikTok) update their systems or APIs, which can cause your connected social accounts to expire or disconnect. No worries — we’ve made it easier than ever to reconnect your socials in UNUM.

### How to Refresh Your Socials

{% stepper %}
{% step %}

### Go to Settings (Profile Icon)  

Head to the top right corner, and click your profile icon
{% endstep %}

{% step %}

### Click edit under your Workspace  

Click edit to the right of your Workspace name 
{% endstep %}

{% step %}

### **Click Social Channels**

Tap **Social Channels** under Memebers 
{% endstep %}

{% step %}

### **In "Manage Social Channels" click the 3 dots to the right of your Facebook Page**

Click 3 dots to the right of the social channel you want to reconnect 
{% endstep %}

{% step %}

### Select "Reconnect Channel" 

You will then be directed to relog into that social channel
{% endstep %}

{% step %}

### ✅ Channel Reconnected 

After logging into your account, your Social Channel will now be reconnected with UNUM 
{% endstep %}
{% endstepper %}

That’s it — you're reconnected and good to go!

> Still not working? Try removing channel, and connecting again by clicking "new social channel" button at the bottom