Sometimes third-party apps (like Instagram or TikTok) update their systems or APIs, which can cause your connected social accounts to expire or disconnect. No worries — we’ve made it easier than ever to reconnect your socials in UNUM.
How to Refresh Your Socials
1
Go to Settings (Profile Icon)
Head to the top right corner, and click your profile icon
2
Click edit under your Workspace
Click edit to the right of your Workspace name
3
Click Social Channels
Tap Social Channels under Memebers
4
In "Manage Social Channels" click the 3 dots to the right of your Facebook Page
Click 3 dots to the right of the social channel you want to reconnect
5
Select "Reconnect Channel"
You will then be directed to relog into that social channel
6
✅ Channel Reconnected
After logging into your account, your Social Channel will now be reconnected with UNUM
That’s it — you're reconnected and good to go!
Still not working? Try removing channel, and connecting again by clicking "new social channel" button at the bottom
